Welcome to St Anns

If you have a health problem we would like to help.

In this Practice you have a Doctor and Nurses working in Primary Care.

You can think of health care in the UK like a ladder, steps:

5. Secondary care – Hospitals (A & E only to be used for accidents and emergencies)
4. Primary care – e.g: Family Doctors (GP’s) & Nurses, Health Visitors (for children) and midwives.
3. Advice from Professionals – Pharmacy first & NHS Direct: 0845 4647
or www.nhsdirect.co.uk or walk in Center London Road Notthingham.
2. Advice – From Friends and Family.
1. Self Care – Look after yourself.

How To Register

Please ask at reception for a registration form. Or click here to Download the GSM1 Online

Appointments

Your appointment may be urgent and need attention the same or next day, or it may be important enough to wait a few days until a 10 or 15 minute appointment can be made. It is important you keep your appointment. If for any reason you need to cancel please call the surgery in advance.

If you need an urgent appointment please phone first thing in the morning before 10:00AM.

Your Appointment Is Important

If you have an interpreter booked and need to cancel your appointment. Please give 24 hours notice, as we still have to pay the interpreter.

Doctors mainly make a diagnosis from what you tell them and then do an examination, also sometimes tests to confirm what they (or you) suspect.

Before then, please think about these questions (you can wrote on the sheet if it helps you remember).
Q1: What is the most important reason for your visit?
Q2: What other things do you want to ask about?
Q3: How long have you had these problems?
Q4: What medicines are you taking (including Traditional and Herbal cures)?
Q5: What do you think might be causing these problems?
Q6: Do you have any stress that might affect you physically?

Please ensure that you can only make an appointment between 4:PM – 5:PM

What You Can Expect

All information given to us is confidential Staff might sometimes ask questions to help give you the best and relevant healthcare. Violent and abusive action will not be tolerated towards our staff at any time. 

Further details of medical services in the area can be obtained from “The Primary Care Trust” Tel: 0116 2957 880.

Telephone Consultations

Dr Udenze offers Telephone Consultations as an additional service. You can save time and a trip to the Surgery with a booked Telephone Consultation. You can either ask for one or you may be offered one when you call for an appointment. You will be given an approximate time that Dr Udenze will call you back. If Dr Udenze needs to see you in person he will arrange this.

Out of Hours GP Service

If you or your family need urgent medical care when the surgery is closed, i,e.
Monday to Friday 6:30pm to 8:30am (Thursdays after 1:00pm) or weekend and bank holidays (24 hours) phone our usual daytime surgery number 9505455. Your call will be automatically redirected to the Emergency GP out of hours service.

A qualified health adviser will assess your medical needs over the phone and decide what action should be taken. NHS 111 is the local NHS healthcare service. You can call 111 when you need medical help fast but IT’S NOT a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. Remember that A&E and 999 should only be used in emergencies. NHS Walk in Centre – Based on London Rd and Upper Parliament Street, Nottingham. Opening hours 8am-8pm. This facility offers experienced nurses for the treatment of minor illness and injuries every day including weekends and bank holidays).

Pharmacy (Chemist) – All pharmacies can give on the spot advice for minor self limiting illnesses and recommend over the counter medication. Many pharmacies have a dedicated private consulting area for confidentiality.

Home Visits

A Doctor will visit at home 24 hours a day if a home visit is necessary. It is fairer to other patients for you to come to the Surgery by bus, car or taxi whenever possible or telephone Dr Udenze between 10.00-10.30am to talk about whether a doctor or nurse needs to visit.

Dr Udenze does home visits after childbirth, to completely house bound patients or if special circumstances arise. Doctor will refer you to a District Nurse if you need home care. If you need medical advice out of normal surgery hours, telephone the surgery and Dr Udenze or N.E.M.S. (Nottingham Emergency Medical Services) answering service will give you advice or arrange a visit if absolutely necessary.

Repeat Prescriptions

• You should know what all your medicines are called and what they are for.
• You will need to know so you can order more medicine when you run out.
• Bring or send your repeat prescription slip to the Surgery. We do not accept requests for prescriptions over the telephone.
• Your prescriptions can be collected from the surgery within 48 hours.
• If you wish to collect your perscription from the pharmacy on the Ground Floor you will have to register with the them and participate in the collection service. Please ask CO OP pharmacy on the ground floor for further details.
• You will regularly be asked to make appointments with the Doctor or Nurse so that we know the medicine still works but is not causing any harm.

Complaints / Suggestions

We are not perfect!
If there are things you are not happy about or think could be better, then we want to know, please tell any of us if you want to make a complaint or a suggestion.

Complaints can be made either verbally, writing, or face to face at NDU Surgery to Zareena Rehman / Dr C. Udenze. Or PCT Complaints Team tel: 8839570. If you are still not satisfied with the outcome you can take your complaint further to the Health Ombudsman.

Disabled Access Is Available

• Electric Doors
• Lower Counter
• Lift

Other Services Include:

• Contraception
• Teenage Health Advice/C.Card
• Well Woman/Smear Checks,/li>
• Well Man Checks
• Over 75 year old checks

Baby Clinics

These are held every Tuesday 9.30am-11.30am and also Wednesday afternoon 1.30-3.00pm. This is a drop-in clinic. Please book in at Reception for a ticket number.